Malone had to break off his work on the SC1 as it was necessary for him to visit important customers on the continent. He gave Jean his instruction as to his travel arrangements and went on to mention that Urwin had told him about his offering her a job. Jean replied that she had turned the job down, but on Malon’s asking her why she had regected the offer, she merely said that she had her reasons.
At this Point Dennis Evans interrupted . In viwe of inevitable delayed delivery dates, it was essential to get in touch with all Bellcrest’s customers. Malone and Evans agreed that he sales force should approach customers invidually and follow this up with something in writing.
Malone emphasized that customers should be reassured that Bellcrest could still deliver the goods, and added that Evans himself should visit as many customers as possible after sending out an explanatory letter. Evans was not happy about writing this letter, as he felt he was better at talking than at writing, but Malone refused to write it for him, although he pointed out that it should go out over the managing Director’s signature Evans found this letter extremely difficult to write.
Later that week, Evans and one of his salesman, Finch, set out to visit Western Telecommunication. Finch was confident that Dobson, western telecommunication’ chief buyer, would be easy to handle, but when evans saw that Dobson was expecting large order of surge diverters by the end of the month, he wasn’t so sure. on meeting Dobson, Evans didn’t waste time making excuses or explaining Bellcrest’s promblems, but came straight to the point and asked whethere Western Telecommunication had sufficiet stocks to enable Bellcrest to re-schedule its deliveries.
By checking the stock levels, finch established that Western Telecommunication had enough surge diverters to last for several months and that it would therefore be possible to re-scheduld deliveries without disrupting Western Telecommunications’ production.